Aria Operations admin account getting locked

During the upgrade session from Aria Operations 8.12 to 8.14 the admin account got locked.

So I went on the appliance unlocked it and reset the password using the following commands:
$VMWARE_PYTHON_BIN $VCOPS_BASE/../vmwarevcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py –unlock

$VMWARE_PYTHON_BIN $VCOPS_BASE/../vmwarevcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py –reset

After couple of minutes, the admin account got locked again. Since there are many integrations between Aria Operations and other VMware products it was obviously that one of the products was still using the old password.

To find out from which server was the connection tried with the Aria Operations admin account, I run the following command on Aria Operations Appliance: grep /auth\/token\/acquire.*\”username\”:\”admin\” /storage/log/vcops/log/http_api.log* . In the log you will see client=ip address.

You will have to identify the client IP address and make sure you update the password there as well and then go to /storage/vcops/user/conf/adminuser.properties on the Aria Operations appliance and remove the failed attempts line.

Once you do that run again the unlock command and also with the sync parameter:

$VMWARE_PYTHON_BIN $VCOPS_BASE/../vmwarevcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py –unlock

$VMWARE_PYTHON_BIN $VCOPS_BASE/../vmwarevcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py –sync

Hope this will help you.